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SHIPPING & REFUNDS

SHIPPING POLICY

At Vanilla Oasis, we are committed to ensuring a seamless and reliable shopping experience for our valued customers. Please review our shipping policy to understand how we handle orders, deliveries, and any associated charges:

  1. Order Processing:

    • Once your order is placed, our team works diligently to process and prepare it for shipment.

    • Orders are typically processed within 1-3 business days.

    • You will receive a confirmation email with tracking information once your order has been shipped.

  2. Shipping Methods:

    • We offer several shipping options to accommodate your needs, including standard and expedited shipping.

    • Shipping rates and delivery times may vary depending on your location and the selected shipping method.

    • Please note that some products may be subject to shipping restrictions based on their size, weight, or destination.

  3. Delivery Time:

    • Estimated delivery times will be provided at checkout based on your shipping location and selected shipping method.

    • While we make every effort to ensure timely delivery, please understand that unforeseen circumstances or external factors may affect shipping times.

  4. International Shipping:

    • We currently offer international shipping to select countries. Please contact us for a list of supported destinations and applicable shipping rates.

  5. Shipping Charges:

    • Shipping charges are calculated based on the weight of your order, shipping destination, and selected shipping method.

    • Any applicable shipping fees will be displayed at checkout before you complete your purchase.

REFUND POLICY

At Vanilla Oasis, customer satisfaction is our top priority. We want you to shop with confidence, knowing that your purchase is backed by our refund policy. Please review the following guidelines regarding refunds:

  1. Eligibility:

    • To be eligible for a refund, the item must be returned in its original condition, unused, and in its original packaging.

    • Refunds are typically processed for products returned within 3 days of purchase received.

  2. Credit or RefundProcess:

    • If you are not completely satisfied with your purchase, please contact our customer service team to initiate the credit /refund process.

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed and automatically applied to your original method of payment within 7 business days.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

    • We recommend using a trackable shipping service for returns to ensure safe and prompt delivery.

  4. Exchanges:

    • Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

If you have any further questions or require assistance regarding our shipping or refund policy, please don't hesitate to contact our customer service team. Thank you for choosing Vanilla Oasis!

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